Return & Refund Policy

The short version

Try anything we make for a full year. If it isn’t right for you, email care@wholesomewellness.com and we refund what you paid. You don’t need to send the product back, and it doesn’t matter whether the jar is full, half empty or finished.

What’s covered

• Every product we sell, bought directly from this website.
• Subscribe & Save orders as well as one-time orders.
• Opened products. We’d rather you used it and found out than left it in a cupboard.

Orders placed through another retailer have to be returned to that retailer, because they hold the payment and the order details.

How long you have

365 days from the day your order ships. For a subscription, each shipment has its own 365 days, so the one that arrived last month is still covered.

How to ask for a refund

Email care@wholesomewellness.com from the address you ordered with, or include your order number. Say which product and whether you want a refund or a replacement. We reply within 1–2 business days.

Refunds go back to the card you paid with. Once we send it, the money usually appears within 5–10 business days, depending on your bank. We refund the full amount you paid, including any discount you used, because that was the price you actually paid.

Cancelling a subscription

You can cancel at any time, and cancelling always takes effect before the next charge. Use the link in any order email, or email care@wholesomewellness.com and we’ll do it for you the same day we read it.

If a renewal charged when you meant to cancel, tell us. We refund it. We don’t keep money from people who didn’t want the order.

Damaged, missing or wrong items

Email care@wholesomewellness.com with a photo if something arrived damaged, or tell us what was missing. We ship a replacement straight away — there’s nothing to return and no refund process to wait through.

If tracking says delivered and the parcel isn’t there, give it 48 hours, as carriers sometimes scan early, then contact us and we’ll sort it out.

Abuse of this policy

A 365-day, no-return guarantee runs on trust. We may decline refunds where someone is clearly taking advantage — repeat refunds across many orders, for example — but we’ll always explain why.